Sorry we don’t offer any refund or exchanges on products returned.
The following items cannot be returned and are non-refundable:
- Fresh Henna Paste & Cones
- Perishable Products
- Sale Products. All sales are final.
- Individual products purchased as part of a kit or bundle (the entire kit or bundle must be returned)
DAMAGED ITEMS
To lodge a damage claim, you must inspect your parcel upon arrival and report any item damage within 3 business days, including your order number and clear photos, as claims cannot be processed after this period. Please note that uninsured parcels are not eligible for replacement, and any damage caused during transit must be handled directly with Australia Post or your local post office, as we are not responsible for uninsured shipments
LOST OR MISSING ITEMS
- Orders can occasionally get lost in transit. Please act quickly to help locate your parcel.
- Check your tracking number and delivery confirmation email (including your junk/spam folder). If you cannot find it, contact us.
- Track your parcel via Australia Post.
- Confirm that you provided the correct shipping address and a valid email.
- Check if a collection card was left for pickup at your local post office.
- Contact your local post office or Postmaster for further assistance and to report possible theft.
- You must notify us within 7 business days of your shipping date if your order has not arrived. Claims made after this period will be void.
- You must respond to our updates within 24–48 hours. Failure to do so will void any replacement or refund requests
CANCELLATIONS
- Orders may be cancelled only if they have not yet been prepared or dispatched. Please contact us immediately.
- If your order has already been packed but not shipped, a $5 fee will apply to cover repacking and restocking costs.
- Once a perishable order has been shipped, it cannot be cancelled or returned.
- If a perishable order has been packed and is waiting for collection for more than 48 hours, it is no longer eligible for cancellation or return.